Frequently Asked Questions (FAQ)

Items are generally processed within 24 to 72 hours, depending on availability in our warehouses. You will receive an email as soon as your order is ready for shipment or pickup.

We offer the following options:

• Parcel delivery: Your items will be shipped by a carrier such as Purolator. You will receive a tracking number by e-mail as soon as the order has been shipped.
• Scheduled delivery: For heavy or bulky items, we use a specialized carrier. Once your order is ready, we'll contact you to schedule the exact delivery date.
• In-store pickup: During checkout, you'll be able to choose the pickup address from our network of over 70 warehouses across Canada.

Delivery charges vary according to your location and the nature of the products ordered. When you checkout, you'll be able to see the available delivery options and their costs.

We accept major credit cards, including MasterCard, Visa and American Express. For alternative payment options, please contact us at info@ceramed.ca.

Ceramed is committed to offering the most competitive prices on the market and, wherever possible, to matching competitors' prices. If you find an identical product at a lower price from a Canadian competitor, we will do our best to match it. The product must be available, and the price, including shipping costs, must apply to your region. However, Ceramed reserves the right not to apply this price match if it compromises the viability of
the business. Email us at info@ceramed.ca with the link to the item or a quote for review.

The PRO account includes customer-specific price agreements. If the displayed price doesn't match your agreement, please contact your representative or write to info@ceramed.ca for a correction.

For PRO accounts, discounts are calculated for each specific agreement based on annual purchase volume on our portal. For any questions, please contact us at info@ceramed.ca.

No, the prices shown on our site do not include taxes. The total amount of taxes depends on your province and will be calculated at the final payment step.

All products sold by Ceramed are covered by the manufacturer's warranty. To benefit from this warranty, it is essential to follow the manufacturer's instructions, particularly regarding the installation and use of the product.

Following the manufacturer's recommendations is an essential condition for the product warranty to be valid. Any non-compliant installation, or one carried out by an unqualified professional, may void the manufacturer's warranty.

If you run into a problem with a product, please contact us at info@ceramed.ca and provide your proof of purchase along with photos or a detailed description of the problem. We will guide you through the steps to follow with the manufacturer.

Ceramed is an online distributor offering delivery across Canada. We also have a showroom open to the public, where you can see our samples and shop in person:

3275 Chemin de l'Industrie, #1
Saint-Mathieu-de-Beloeil, QC, J3G 0M8
📞 1 (877) 678-8552
✉️ info@ceramed.ca

Opening hours
Monday to Friday: 8:00 AM to 5:00 PM
Saturday: 10:00 AM to 4:00 PM
Sunday: closed

After placing your order, you will receive a confirmation email from commande@ceramed.ca or order@ceramed.ca, indicating that your order has been received and your payment processed. A second email will let you know when your order has shipped or is available for pickup.

Yes, our website is fully optimized for mobile devices, so you can easily place orders from your phone or tablet.

Nos produits proviennent de partout dans le monde, principalement d'Europe pour les revêtements en céramique. Nous travaillons avec plus de 400 marques pour offrir une vaste sélection de matériaux de construction de haute qualité.

Yes, you can view our detailed return policy here: https://www.ceramed.ca/en/policies/refund-policy.

Yes, some items cannot be returned, including special orders, opened or damaged products, and adhesives. See our return policy for more details: https://www.ceramed.ca/en/policies/refund-policy.

If you have any other questions, feel free to contact us at info@ceramed.ca or by phone at 1 (877) 678-8552.