Rubi Warranty Claims – Ceramed Turnkey Service

Ceramed makes it easy to manage your Rubi product warranty claims. No need to handle the process yourself — we take care of it for you.

How it works

  1. Fill out the online form on the dedicated page with the required information (invoice, photo/video, serial number, and problem description).
  2. A $100 handling fee is required to open the case.
  • If the claim is approved: Rubi will repair or replace the tool under warranty.
  • If the claim is denied: the amount is converted into a store credit on Ceramed’s online shop.

You never lose out: either you get a replacement tool or you receive a credit of equal value.

Requests are normally processed within 3 to 12 business days.

Submit a request

Required documents

  • The original invoice
  • A photo or video clearly showing the issue
  • The tool’s serial number (on the product sticker)
  • A brief description of the problem

💡 Good to know: motorized tools include replacement brushes in the box. Try replacing them before submitting a claim — this often resolves the issue faster.

Rubi General Warranty Conditions

  • Duration: 3 years (extendable up to 5 years if registered within 30 days via the website or Rubi Club app).
  • The warranty covers free repair or replacement of defective products.
  • Repairs and parts are covered for 6 months.
  • Exclusions: normal wear and tear, misuse, unauthorized modifications, non-original parts, etc.
Submit a request Rubi General Warranty Conditions (PDF)

FAQ

If you have any further questions, please contact our customer service department.

Which products are covered by the Rubi warranty?

All Rubi tools and accessories sold by official distributors such as Ceramed, subject to the conditions set out in the warranty.

Do I have to pay if my claim is denied?

Yes, a $100 handling fee applies to open the case. However, that amount is credited in full on our online store if Rubi denies the claim. You never lose out.

How long does the process take?

On average 2 to 4 weeks, depending on the nature of the product and the response from Rubi’s after-sales service.

How long is the warranty?

The Rubi warranty is 3 years from the date of purchase. It can be extended to 5 years if the tool is registered within 30 days of purchase through the Rubi Club.

Can I extend my warranty?

Yes. By registering your Rubi tool within 30 days of purchase, you automatically receive a warranty extension of up to 5 years. Registration is done online through the Rubi Club.

  • During registration, you will be asked to agree to the use of your data in accordance with Rubi’s privacy policy.
  • We strongly recommend that you print or save the proof of registration, as it will be required if you ever need to use the warranty extension.
Can I file my claim directly with Rubi?

Yes, but by choosing Ceramed’s turnkey service you save time and get simplified follow-up with our local team.