Rubi Warranty Claims – Ceramed Turnkey Service

Ceramed makes it easy to manage your Rubi product warranty claims. No need to handle the process yourself — we take care of it for you.

How it works

  1. Fill out the online form on the dedicated page with the required information (invoice, photo/video, serial number, and problem description).
  2. A $100 handling fee is required to open the case.
  • If the claim is approved: Rubi will repair or replace the tool under warranty.
  • If the claim is denied: the amount is converted into a store credit on Ceramed’s online shop.

You never lose out: either you get a replacement tool or you receive a credit of equal value.

Requests are normally processed within 3 to 12 business days.

Submit a request

Required documents

  • The original invoice
  • A photo or video clearly showing the issue
  • The tool’s serial number (on the product sticker)
  • A brief description of the problem

💡 Good to know: motorized tools include replacement brushes in the box. Try replacing them before submitting a claim — this often resolves the issue faster.

Rubi General Warranty Conditions

  • Duration: 3 years (extendable up to 5 years if registered within 30 days via the website or Rubi Club app).
  • The warranty covers free repair or replacement of defective products.
  • Repairs and parts are covered for 6 months.
  • Exclusions: normal wear and tear, misuse, unauthorized modifications, non-original parts, etc.
Submit a request Rubi General Warranty Conditions (PDF)

FAQ

If you have any further questions, please contact our customer service department.

Which products are covered under Rubi’s warranty?

All Rubi tools and accessories purchased from authorized distributors such as Ceramed, subject to the warranty conditions.

Do I still pay if my claim is denied?

Yes, a $100 fee applies for handling the case. However, this amount is fully credited to our online store if Rubi denies the claim. You never lose out.

How long does the process take?

On average, 2 to 4 weeks depending on the product and Rubi’s service response.

What is the warranty period?

Rubi’s warranty is 3 years from the date of purchase. It can be extended to 5 years if the tool is registered within 30 days of purchase through the Rubi Club.

Can I extend my warranty?

Yes. By registering your Rubi tool within 30 days of purchase, your warranty is automatically extended to 5 years. Registration is done online via the Rubi Club.

  • During registration, you will be asked to agree to the use of your data in accordance with Rubi’s privacy policy.
  • Be sure to print or save the proof of registration, as it will be required if you need to use the extended warranty in the future.
Puis-je déposer ma réclamation directement chez Rubi ?

Oui, mais en choisissant le service clé en main Ceramed, vous gagnez du temps et vous avez un suivi simplifié avec notre équipe locale.